F.A.Q

Q: How far in advance should I book?

A: We recommend booking at least 2–4 weeks in advance to secure your date and materials. 

Q: Do you install outdoors?

A: Yes, but weather conditions like wind and rain can affect outdoor setups. Areas out of direct sunlight or in the shade is recommend. A backup plan is also recommended. Outdoor waiver is required for all outdoor events. 

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Q: Is a deposit required?

A: Yes, 50% of total price quoted for full set ups is required OR $50 for any Grab n’ Go creations or columns. 

Q: Is my deposit refundable?

A: Deposits non-refundable within a week of event but can be transferred to a future date with proper notice. Deposits for Grab n’ Go creations are non-refundable.

Q: Do you charge travel fees?

A: Travel is free within 20 miles of Raleigh, NC. A small mileage fee may apply beyond that.

Q: What payment methods do you accept?

A: We accept Zelle, Cash App, and online invoice payments. Deposit is required electronically, Cash is accepted for remaining balance. 

Q: Do I need to book extra time at the venue?

A: Yes, When booking your venue please allow at least 1.5 - 2 hours for set up.